To our customers and the coffee community,

With the rapidly changing situation caused by COVID-19 we want to express our thoughts and provide clarity about what Kentucky Koffee Co. is doing to care for our employees, business partners, and community. We love this coffee community and the care that it shows for the wellbeing of others. Care for each other is of vital importance and we are encouraged to see the community coming together to care for one another during this time.

This  pandemic has caused disruption and hardships for many industries, many small businesses, and many individuals. We offer our most sincere sympathy to those who have been personally impacted by this virus. This uncertainty and hardship will eventually pass, but, for now, we will continue to do our part to care for and encourage our fellow members of the community.

Operationally, we are actively monitoring the ongoing developments and are seeking to do our part in extending the curve. While we are still fulfilling orders, we have made a number of changes that may affect the processing of orders and communication with our customers and business partners. 

For starters, we have temporarily halted re-stocking of 12 oz. bags at all of our retail partner locations. This decision was made in an effort to encourage online ordering and the practice of social distancing. If you typically purchase your KKC coffee from one of our retail partners, don’t fret, you can order your KKC coffee online at www.kykoffeeco.com and we will ship the order directly to you. Currently all orders are on schedule, however, orders placed after 3/16/2020 will be subject to availability and/or delay. Our fulfillment team will continue shipping items but we are taking measures for their protection. 

It is still our goal to ship orders within 1-3 business days, but please note that there may be some delays in shipment as the COVID-19 situation continues to develop. While the transmission of COVID-19 via shipped products is highly unlikely according to the CDC and the World Health Organization says that it is safe to handle shipped packages our staff have been instructed to wash their hands and clean surfaces regularly, as an extra measure of precaution. If you have any questions, we will be providing support via our Facebook page and Instagram account as well as via email at [email protected].  

We are glad that we can continue to serve and support our customers and the coffee community. One way to extend care during this time is to consider supporting local coffee shops and roasters in your community via low-interaction options like to-go orders, purchasing gift cards, or ordering online. Thanks for your patience. We know these are challenging times, but we’ll continue to do our best to serve you.

Take care, and we hope to serve you soon.

Benjamin Mills

Owner